Job ID: 362464
Job Views: 7
Location: Charlotte, North Carolina, United States
Zip Code:
Job Category: Sales & Marketing
Employment Type:
Salary: per year
Posted: 04.07.2012
Job Description
Posting Job Title: Mgr, Inside Account ManagementRequisition #: 134146BR
Posting Location: United States - North Carolina - Charlotte
Area of Interest: Sales
Position Type: Full Time
Posting Job Description:
Time Warner Cable's East Region currently seeks a Manager, Inside Account Management for our Business Services office in Charlotte, NC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary:
The Manager, Inside Account Management position is a sales management role within our Business Class commercial sales team. Individuals in this position are responsible for managing a team of Inside Account Executives focused on outbound sales and retention of the existing customer base. The Inside Sales Team is responsible for the upsell of voice, data and video services to existing customers, as well as renewal, retention and winback of customers.
Essential Job Functions:
? Responsible for the planning, directing and day-to-day management of the Inside Account Executive Sales Team.
? Responsible for ensuring sales lead volumes an funneling the market process
? Responsible for coaching and development of AE supervisors
? Responsible for achieving a monthly team revenue quota in data, phone and video sales
? Oversees team personnel activities concerning hiring, training/development and sales performance evaluation
? Translates approved sales priorities into sales plans and programs for the Inside Account Executive team
? Responsible for making sure monthly billing quota is achieved
? Prepares regular sales activities reporting for presentation to senior management
? Insures consistency and accuracy by all team members of sales databases that are necessary to report sales activity and customer information
? Enforces all department and company policies and practices to insure sales process integrity
? Coordinates work flows between supporting teams and departments
? Works in conjunction with business services support personnel, including sales support and marketing personnel
? Conducts weekly team meetings to review sales team performance to defined goals
? Serves as a company PR liaison at industry, community and vertical market events
? Attends all sales meetings and training sessions as required by management
Job Requirements:
? Bachelor's degree from a four-year college or university preferred; or equivalent training, education and experience required.
? Seven to ten years experience in a fast paced sales environment required.
? Requires three or more years of sales management experience, preferably managing teams selling data, voice and/or video solutions in the commercial telecommunications market required; Previous selling experience in the cable/telecommunications industry and/or B2B is strongly required.
? Position requires a proven track record of success in managing a quota based sales team
? Must be an effective communicator that can direct and motivate a sales organization to successful goal attainment
? Excellent verbal, written and interpersonal communication skills required
? Strong analytical and negotiation skills required
Supervisory/Managerial Responsibilities
? Delegates authority to carry out work of a unit to subordinate supervisors or managers.
Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus. Finally, the employee generally works in an indoor office environment; overtime maybe required.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V
FCC Unit_TWC: HQ450
Controlling Establishment ID: 00352 - Charlotte Ballantyne
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